Locked Out Of Windows | Bournemouth Mobile Phone repair Shop

Windows Password Problems: A Straight Answer

Being locked out is more than an inconvenience — it blocks work, banking, family photos, and deadlines. Below we explain why it happens, the common pain points our customers face, the risks of DIY “hacks”, and how We Fix BCR restores access without wiping your data.

Common Causes

Forgotten passwords after a change or long break.
Second-hand machines still tied to an admin account.
Update glitches corrupting PIN/Hello credentials.
Disabled or expired accounts on work or ex-company devices.
Lost recovery options (no reset disk/Microsoft account).

What You’ll Notice

“Password is incorrect. Try again.”
PIN no longer accepted after an update.
Stuck at login with no reset link.
BitLocker asking for a Recovery Key you don’t have.

What Matters Most

Your data — photos, work, QuickBooks, emails.
Time — you need a fast, predictable fix.
Security — handled privately and professionally.

Customer Pain Points We See Every Week

Missed deadlines and revenue while locked out.
Family photos feel “lost” behind the login screen.
Fear of wipe/reinstall with DIY attempts.

Online tools that don’t work or contain malware.
Confusion over Microsoft vs Local accounts; PIN vs password.
BitLocker prompts with no obvious way forward.

Good news: Our process restores access without deleting your files or apps. If BitLocker is enabled, we’ll assess options and protect data integrity before proceeding.

Why DIY Fixes Often Go Wrong

Data loss: accidental resets or wrong drive targets.
Incompatible tools: versions and editions behave differently.
Security exposure: shady downloads = malware risk.
Time sink: hours trying steps that don’t apply to your device.

Same-DayTypical turnaround

No WipeFiles & apps preserved

Win 7→11Broad version support

LocalTrusted Bournemouth team

How We Fix BCR Solves It — Safely and Professionally

Intake & verification: we confirm device ownership and your consent.
Non-destructive access: we clear/reset the Windows password (not your data).
Integrity checks: confirm logon, user profile, and key apps open normally.
Optional hardening: set up password manager, recovery options, and sign-in policies.

Outcome: You regain access, your files remain intact, and your device leaves more secure than it arrived.

Customer Journey: From Locked Out to Logged In

Contact us: call 01202 399911 or pop in with your device and charger.

Consent & ID: quick forms to protect you and your data.

Same-day work: non-destructive password reset (subject to BitLocker status).

Handover: we log in together and check your files/apps.

Prevention: optional setup of recovery, 2FA, and password manager.

Transparent Pricing

Clear options to suit your urgency and location. Work is non-destructive and preserves your data wherever possible.

Service	What’s Included	Price
In-Shop Standard (same day drop-off)	Non-destructive reset, data preserved, login verification, typical same-day turnaround	£45
While-You-Wait Priority	Immediate bench time (subject to availability), non-destructive reset, data preserved	£60
On-Site / Call-Out	Engineer visit to home or office, ownership/consent checks, non-destructive reset where possible	£60 first hour + travel

Note: If BitLocker or corporate security policies are in place, we’ll review data-preserving options with you before any chargeable work proceeds.

Frequently Asked Questions

Which option should I choose — Standard, Priority, or On-Site?

Standard (£45) suits same-day drop-off. Priority (£60) is best if you need immediate bench time while you wait (subject to availability). On-Site (£60 first hour + travel) is ideal if you cannot bring the device to us.

How fast is the turnaround?

Priority work is started immediately where possible and is often completed during your visit. Standard jobs typically complete the same day. On-Site work depends on travel and complexity, but most cases are resolved within the first hour on site.

Will you wipe my files?

Our standard process is non-destructive. We reset access without deleting your data or apps. If encryption or unusual corporate policies apply, we’ll discuss options before proceeding.

What if BitLocker is enabled?

We prioritise data safety. We check for a recovery key and outline safe steps. If a key isn’t available, we’ll advise the best preservation-first route before any chargeable work.

Do you cover my area for On-Site?

We primarily cover Bournemouth, Boscombe, Charminster, Winton, Southbourne, and surrounding Dorset. Travel is charged in addition to the first hour; we’ll confirm costs before booking.

Can you help set up a password manager and recovery options?

Absolutely. We can configure a secure password manager, add recovery email/phone, and set clear sign-in policies to prevent future lockouts.

Regain Access Today — Securely and Locally

Bring your device to our Bournemouth repair shop and we’ll get you back in fast — without wiping your data.

📞 Call 01202 399911 Message Us

We Fix BCR • 278 Holdenhurst Road, Bournemouth, BH8 8AY

Serving Bournemouth, Boscombe, Charminster, Winton, Southbourne, and wider Dorset. Walk-ins welcome — free parking nearby.

Need help? Get in touch by either email or phone call

About Us

We Fix BCR
278 Holdenhurst Road
Bournemouth
Dorset
BH8 8AY

01202 399911

Opening Hours

We are open

Monday 8:30 – 17:00
Tuesday 8:30 – 17:00
Wednesday 8:30 – 17:00
Thursday 8:30 – 17:00
Friday 8:30 – 17:00
Saturday 8:30 – 13:00

Simple and Economical

Express or Easy

Trusted Service

Locked Out of Your Windows PC? We Understand Your Pain — and We Fix It Safely